This return policy is valid for the United Kingdom

You have the right to return your order within 90 days of its arrival.

The products can easily be returned. If you simply change your mind, the return shipping costs are your responsibility and must be paid to the shipping party. However, if the return is due to a defect or a picking error, we will arrange the collection, making it free for you.

In case of the defective or wrong product please send us an email at support@packedidrect.com, or call us at +44 208 051 3000, we will arrange a free collection for you. Note: Only products in unused condition in their original state can be returned. We reserve the right to refuse a return if there are traces of use.

Once we have received and verified your return, you will receive your refund within 7 business days using the payment method you used when ordering.

We comply with all relevant laws regarding returns and refunds.

We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.

Our address for the return is:
Unit 5 Russel House, Russel Square, Southfields Business Park, Laindon, Essex, SS15 6TF